frequently asked questions (FAQ's)


Where are you located?
 
I work from home in Gray Road, Sunderland SR2 8BW

This is approximately 12 minutes walk from Sunderland Park Lane bus and metro terminal


When can I come and view?
 
viewing is welcome, without obligation, at a mutually agreeable time.

I am often out on call outs too, so I need a precise time from you to head home for your visit


How are you cheaper than the shops?

I do not have the overheads of a shop with rents or staffing costs as there is only myself to pay.


Do you deliver?

Sunderland deliveries are free, between 10am and 3pm at a mutually agreeable time

If you live in Newcastle, Hartlepool or Middlesbrough, it is cheaper for you to collect


Do you post laptops? 

I prefer collection, so that you can choose the one you like from a selection


Do you take card payments?

Yes, for deliveries in person to the registered card holder's address


Are they refurbished?

no, none of these are sent back to the manufacturer for repair or refurbishment.

I have only called this section refurbished laptops to be found in Google search results.


ram upgrades 

I have 16gb ram upgrade kits at £20 per laptop. Some laptops can take 32gb at £50 extra


Can I have one with either 512gb or 1tb SSD?

Yes, 512gb costs £20 extra and a 1tb costs £50 extra


​​​​Office Pro 2021​

​I install Office Pro 2021 and the activation key costs £18.98 from CJS-cdkeys.com ​

This is valid for one installation, lasts for life, providing you don't factory reset Windows


Why don't you also sell newer laptops

I specialise in the £120 to £195 student market, as that is where 90% of my sales come from plus a handful of MacBook's

If I sold dearer laptops, I would quickly reach the VAT threshold and have to add 20% VAT to everything I do !

Warranty Terms & conditions

all windows laptops listed on this website come with 6 month warranty, Apple and part exchanged laptops have 30 days

this is a back to base warranty at the buyers expense.

i.e. two way postage or travel costs are to be met by the buyer

warranty excludes software, misuse, fluid damage, batteries, being dropped, pet damage, sat on, tripped over and food debris trapped in the keyboard etc.

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Battery life
 
All laptops come with their original used battery and their capabilities will vary depending on individual use and age
​
Batteries should be regarded as a consumable and are cheap to replace if you require longer duration.

laptop batteries are typically 65% to 85% of their original health and should still give a decent run time.


Tips for extending the battery life

Brightness uses the most power, so try adjusting it down a few steps

sleep mode uses a little too, as the session is held alive, even though the screen is off (this also prevents updates!)

Using on your lap in such a way to obstruct the cooling slots underneath, causes the fan to run at a higher speed to regulate the laptop temperature inside, which also consumes more battery to power the fan motor.

Therefore avoid sofa arm rests, quilts, carpets and soft surfaces etc as the fan will not be able to keep it cool. the fan will get faster, consume energy and be noisy, plus, it will also drag fibres inside, which then block exhaust fins

Demanding tasks automatically trigger turbo boost on 8th generation and newer laptops too.


Lastly, enjoy your laptop and I would be grateful for a review on Google as it helps others find me :)


Regards

Richard​