frequently asked questions (FAQ's)


Where are you located?
 
I work from home in Gray Road, Sunderland SR2 8BW

This is approximately 12 minutes walk from Sunderland Park Lane bus and metro terminal


When can I come and view?
 
viewing is welcome, without obligation, by appointment at a mutually agreeable time.

I am often out on call outs visiting customers, so I need a precise time to head home for your visit

If you are running late or cannot attend, please let me know asap, as I might be coming back home especially for your visit


How are you cheaper than the shops?

I do not have the overheads of a shop with rents or staff and business rates

I get 6 month warranty when I buy, so I do not have to add any contingency money

all laptops are sold to YOU at cost price, i.e. zero profit per laptop!


How is that even possible ?

They all arrive to me data wiped, I merely add a nominal fee to re-Install Windows, drivers and install Office Pro 2021

This is typically a £25 contribution to cover the 2 hours time to prep them up, plus £18.98 for the Office activation key via cjs cdkeys


Where does your supplier buy these laptops?

my supplier buys in bulk from companies that renew their laptops every 3 to 5 years


When is your next stock arriving?

companies renew their I.T

I then get a list of laptops that are available

one week it may be Apple, the next week Dell, HP or Lenovo etc


Deliveries

Sunderland deliveries are free, between 10am and 3pm at a mutually agreeable time


Do you post laptops? 

I prefer collection, so that you can choose the one you like

your friend can view, buy and post on your behalf if you wish


Do you take card payments?

Yes, for deliveries in person to the registered card holder's address


Are they refurbished?

no, none of these are sent back to the manufacturer for repair or refurbishment.

I have only called this section refurbished laptops to be found in Google search results.

They were all removed from a working environment, then data wiped for security


ram and SSD upgrades 

I have 16gb ram upgrade kits at £20 per laptop.

I take out the existing 8gb and fit a matched pair of 2 x 8gb, rather than have 2 different speeds from 2 different manufacturers.

a new 1tb m.2 NVMe costs me £55 extra and has 12 month warranty.


​Why can't you buy laptops with 512gb SSD already in?

​I buy what companies bought 3 years ago, such as a fast i5 with 8gb, 256gb SSD in assorted screen sizes 

upgrading a laptop to 512gb is achievable, but costs me £35 for the drive alone excluding labour

at this point, most people prefer to spend an extra £20 and go for double the storage of a new 1,000gb (1tb)


​​​​Office Pro 2021​

​I install Office Pro 2021 and the activation key costs £18.98 from CJS-cdkeys.com ​

This is valid for one installation, lasts for life, providing you don't factory reset Windows


Why don't you also sell newer laptops

I specialise in the £85 to £195 student market, as that is where 90% of my sales come from 


Do you discount?

you are already getting the laptop at cost price and there is no profit on the laptop itself to discount it

I only make a wage by prepping them up, as they all arrive data wiped i.e. no operating system installed

I am merely adding a small contribution of £25 before tax, to pay me for the 2 hours required to prep each of them up, plus the cost of the Office key

If you do not need Office, I can save you £20


Warranty Terms & conditions

all laptops listed on this website come with 6 month warranty

this is a back to base warranty at buyers expense.

i.e. two way postage or travel costs are to be met by the buyer

warranty excludes software, misuse, fluid damage, batteries, being dropped, pet damage, sat on, tripped over etc.

​
Battery life
 
All laptops come with their original used battery and their capabilities will vary depending on individual use and age
​
batteries should be regarded as a consumable however, and are cheap to replace if you require longer duration



Regards

Richard​