frequently asked questions (FAQ's)


Where are you located?
 
I work from home in Gray Road, Sunderland SR2 8BW

This is approximately 12 minutes walk from Sunderland Park Lane bus and metro terminal


When can I come and view?
 
viewing is welcome, without obligation, at a mutually agreeable time.

I am often out on call outs, so I need a precise time to head home for your visit


How are you cheaper than the shops?

I do not have the overheads of a shop with rents or staffing costs


Do you discount?

you are already getting the laptop at cost price and there is no profit on the laptop itself to discount it

I only make a wage by prepping them up

I am merely adding a small contribution of £25 before tax, to pay me for the 2 hours required to prep each of them up, plus the cost of the Office key

If you do not need Office, I can save you £20


Do you deliver?

Sunderland deliveries are free, between 10am and 3pm at a mutually agreeable time

If you live in Newcastle, Hartlepool or Middlesbrough, it is cheaper for you to collect

if it takes me an hour of time there and back, plus 45p per mile each way, it could cost £35 on top 


Do you post laptops? 

I prefer collection, so that you can choose the one you like from a selection

Royal mail special delivery with insurance is £19.55

I don't use Evri as laptops are totally excluded from ANY damage and loss claim


Do you take card payments?

Yes, but only for deliveries in person to the registered card holder's address


Are they refurbished?

no, none of these are sent back to the manufacturer for repair or refurbishment.

I have only called this section refurbished laptops to be found in Google search results.


ram and SSD upgrades 

I have 16gb ram upgrade kits at £20 per laptop.

I take out the existing 8gb and fit a matched pair of 2 x 8gb, rather than have 2 different speeds from 2 different manufacturers, then I run a memory test to ensure compatibility

a new 1tb m.2 NVMe is possible on most laptops and costs an extra £50 if required


​Why can't you buy laptops with 512gb SSD already in?

​I buy what companies bought 3 years ago, such as a fast i5 with 8gb, 256gb SSD in assorted screen sizes 

upgrading a laptop to 512gb is achievable, but costs me £35 for the drive alone

most people then prefer to spend an extra £15 and go for a new 1,000gb (1tb SSD)


​​​​Office Pro 2021​

​I install Office Pro 2021 and the activation key costs £18.98 from CJS-cdkeys.com ​

This is valid for one installation, lasts for life, providing you don't factory reset Windows


Why don't you also sell newer laptops

I specialise in the £120 to £195 student market, as that is where 90% of my sales come from plus a handful of MacBook's


Warranty Terms & conditions

all laptops listed on this website come with a minimum of 30 day warranty

this is a back to base warranty at the buyers expense.

i.e. two way postage or travel costs are to be met by the buyer

warranty excludes software, misuse, fluid damage, batteries, being dropped, pet damage, sat on, tripped over etc.

​
Battery life
 
All laptops come with their original used battery and their capabilities will vary depending on individual use and age
​
batteries should be regarded as a consumable and are cheap to replace if you require longer duration



Regards

Richard​